E-learning Rules & Exam Rules 

You must be able to speak, read & write in English 

You must have a strong internet connection that supports audio and video link. 

You must show your photo ID on the first day of the course. You must have a suitable exam environment; you should be in a room on your own. With a clear desk. No notes are to be on the desk during the exam. 

You should not be expected by your employer to work during the course and your mobile phone should be switched off. 

Candidates should be at a separate venue. (IE two candidates from the same company cannot complete the exam in the same room) 

You will need a laptop with a microphone, camera and speakers to complete this course.

Access to Google Chrome. 

No other tabs must be open. 

No written notes. 

You must have your photo ID (passport or driving license) 

Your exam must be taken within 2 weeks. 

During the whole of the course and the exam, you must be visible via your web camera. 

If you do not pass the exam and your score meets the eligibility criteria, you can resit for free on the day of the first exam. However, if you choose not to, you must pay £50+VAT to resit on another day. (this must be completed within 90 days) 

Should you not be satisfied with your course and wish to make a formal complaint, please refer to our Complaints Policy.