Emotional intelligence
An introduction to emotional intelligence and how you can use it in effective and meaningful ways.
Course Info
This course will introduce the concept of emotional intelligence and look at how you can use it in effective and meaningful ways. It will examine the difference between emotional intelligence and IQ and dispel some of the myths surrounding emotional intelligence. It contains a section on the advantages and disadvantages of using emotional intelligence and considers the biological purpose for emotions and how best to manage them. Finally, it will highlight the role played by emotions in the workplace and provide practical advice including tips for using emotional intelligence to deal effectively with emotions in situations that can arise in the workplace.
Emotional Intelligence is a set of emotional and social skills that collectively establish how well you perceive and express yourself, maintain social relationships and cope with challenges. It’s not just a passing management fad, in fact, it is based on a great body of data, based on studies of tens of thousands of working people taken from a wide range of industries.
The research shows which qualities make a star performer and while Emotional Intelligence isn’t the sole predictor of performance potential, it has been proven to be a key indicator in this area.
CPD Units – 2
How do I complete my course?
The First Step
Once you have found the course that you want to do, click the buy now button and you will be taken to our portal where you can complete your purchase, all major credit/debit cards are accepted.
The Second Step
Once you have completed the purchase, you will receive an email, telling you how to login to the e-learning portal. You will get a username and password to use.
The Third Step
You can then login to the portal and you will be able to complete your chosen course, once you have passed the course, you will be able to download and print your certificate straight away.
Emotional Intelligence modules
Pass Mark Required = 70%
- What is Emotional Intelligence?
- Understanding and recognising emotions
- Emotional Intelligence at work
- Tips for dealing with emotions at work
ready to get started? Click buy now!
System Requirements
The minimum you need to get started
- Browser: Up to date web browser
- Video: Up to date video drivers
- Memory: 1Gb+ RAM
- Download Speed: Broadband (3Mb+)
- You can also use your phone or tablet
If you have any questions, no matter how big or small please do not hesitate to get in contact with us.
